Complaints

What to do if you have a complaint 

If you wish to register a complaint, please contact us: 

Write to: 

The Compliance Officer
LifeSearch Limited
401 Grafton Gate East
Milton Keynes
MK9 1AT

Due to the COVID-19 pandemic, it may take us a little longer to receive your complaint, due to delays in us receiving our mail, particularly where re-directions are in place. Once received, we'll confirm safe receipt within 48 working hours.

To make your complaint by email, please email us at: customercare@lifesearch.co.uk 

Our team are all available at this time and so email complaints will be acknowledged within 48 working hours

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. 

Are we covered by the Financial Services Compensation Scheme (FSCS)? 

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the claim, without any upper limit. 

Further information about compensation scheme arrangements is available from the FSCS.