About LifeSearch
At LifeSearch, our mission is simple – to protect people properly.
That means listening to what matters to you, offering honest guidance, and helping you find protection that fits your life. We believe everyone deserves to feel secure – whether you’re protecting your loved ones, your income, your health or your business.
CTA: Get a free protection review – not sure where to start? Speak to one of our friendly experts for personalised advice – no obligation, just honest guidance.
Since 1998, we’ve helped over a million individuals, families and businesses secure more than 1.7 million policies – putting over £249 billion worth of protection in place. That’s real peace of mind and a financial safety net for when life takes an unexpected turn.
And it does. In 2024 alone, insurers paid out over £105 million to LifeSearch claimants – offering real support when it mattered most.
By partnering with some of the UK’s most trusted insurers and consumer champions, we make it easier for people to get the right cover, at the right time, with the right support.
Our commitment to quality service has earned us an Excellent Trustpilot rating from over 22,000 reviews – a sign of the trust people place in us when it matters most.
What makes us different
To us, protecting people properly means treating every customer as an individual. Your needs, your loved ones, your future – they’re all unique. So your protection should be, too.
We’ll never rush you, confuse you, or pressure you into something that doesn't fit your needs. Instead, we:
- Listen first to understand what is important to you
- Explain clearly in plain language – no jargon
- Support you fully – whether you’re online or on the phone
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Our journey so far
LifeSearch began in 1998 with one clear aim – to protect people properly.
What started as a small team with a big belief has grown into one of the UK’s leading protection brokers. But our mission hasn’t changed.
- Over 25 years in protection
- Supported 1 million+ customers
- Secured 1.7 million policies
- £249 billion worth of protection in place
- Excellent Trustpilot rating
Read real customer stories – discover how we’ve helped thousands of people protect what matters most – hear directly from those we’ve supported.
Here’s a quick look at some key moments on our journey.
Our story
LifeSearch founder Tom Baigrie leaves his native South Africa. He lands in the UK and gets a job in insurance.
Life-insurance advocate Tom sells a policy to a friend during a rain-break at a cricket match.
Unfortunately, Tom’s cricket friend had to claim. The policy made a colossal difference for a grieving family.
Tom and business partner Arthur Davies launch LifeSearch, a protection adviser that, for once, would do right by the customer.
A breakout year. LifeSearch protect family number #100,000 and pick up five top industry awards.
LifeSearch launch our own awards to recognise firms who truly serve customers and support families.
LifeSearcher number #400 joins the fold as we sign three game-changing partnerships, and bag our 60th industry award.
Our 21st birthday years is marked with a Top #3 spot in the Sunday Times’ list of ‘Best Place to Work’*. A new online journey launches as we get closer to award win number #100.
The world rocked by Covid, LifeSearch transitions to an at-home workforce with several new services launched to help customers amid the pandemic.
After more than two-decades at the top, Tom Baigrie moves to company Chair and Debbie Kennedy is invited to CEO to lead ambitious new growth plans.
Our people & values
At LifeSearch, we’re powered by people who care. Every day, our team brings our purpose to life: protecting people properly – with honesty, empathy and expert guidance.
We live by values that shape how we work and treat others: care, openness, honesty, trust and excellence. These aren’t just words – they’re why we’ve earned the trust of customers across the UK.
Many of our people have been with LifeSearch for 10, 15, even 20 years. That loyalty means when you come to us, you’re in experienced hands – speaking with real people who’ve helped thousands just like you.
At the same time, we’re always learning and adapting. We know life changes – and so do your protection needs. That’s why we combine long-standing expertise with fresh thinking to make sure the support you get is not only knowledgeable but truly personal.
CTA: Interested in joining a team that’s making a real difference? Explore career opportunities with LifeSearch
Meet our experts
Our team is made up of dedicated protection advisers and support specialists who bring genuine care and expertise to every conversation.
CTA: Meet the team Get to know the friendly faces behind LifeSearch, ready to guide you through your protection journey with care and expertise.
Need help or have questions?
Our team is made up of dedicated protection advisers and support specialists who bring genuine care and expertise to every conversation.
Get in touch – whether you prefer a chat on the phone or a quick email, our advisers are here to help whenever you're ready.