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LifeSearch Care

Exclusive support & counselling for our customers, when they and their family need it most*

MORE support, MORE help, MORE care

If you become seriously ill and need to make a claim on your policy, what value would you and your family put on a reliable source of advice, support, help and care? If you passed away, what value would you put on bereavement counselling and help for your family?

Call us on 0800 316 3166 to access the LifeSearch Care service for LifeSearch customers*, or to find out more if you're not.

What LifeSearch Care* offers 

Mainstream health providers such as the NHS focus on treatment of the patient.

LifeSearch Care* fills the gaps with a friendly listening ear, practical information and the much needed emotional support you and your family need. 


View our LifeSearch Care video

Services available and what you need to know: 

  • Ongoing access to your own Personal Nurse Adviser - a highly experienced registered nurse available for you to call in normal business hours
  • Access to a specialist health professional: this might be a nurse specialising in oncology, cardiology, or neurology, a speech or occupational therapist, a physio or a counsellor


  • A care plan to help provide ongoing support 
  • Contact details and fact-sheets for specialist charities and self-help groups
  • A FREE service for LifeSearch customers
  • This care and counselling service is exclusive to LifeSearch customers who've had their policy in place for more than 12 months

Let us get to know you and do the hard work for you

* What you need to know

LifeSearch Care is available free of charge when you've been a LifeSearch customer for 12 months or more. You have access to it for as long as your policy is active, and what’s more – there isn’t a time limit once you are using the service for any specific claim. Your dependents are covered too.

LifeSearch Limited is an Appointed Representative of LifeSearch Partners Limited, who are authorised and regulated by the Financial Conduct Authority. Calls may be monitored/recorded.

Please be aware that the LifeSearch Care benefits do not form part of your cover, and they could change, or be removed, at any time in the future. This is a non-contractual benefit that LifeSearch can withdraw at any time, and is not offered in connection with your chosen insurance policy but is a free benefit provided by LifeSearch after being a policy holder for 12 months, accessible when making a claim. The number of times you can use this service may be limited per claim. The main reason for taking out a policy using our services is for financial protection and you shouldn't take out a policy for access to the LifeSearch Care benefits alone