Insurer benefits and extra support

Policy Plus

Offers customers a confidential, 24-hour health and wellbeing support service.

Smart Health

Offers you a convenient way to connect to the tools you need to manage your health and wellbeing. It offers unlimited access to a suite of six services:

• A 24/7 UK-based GP
• Best Doctors
• Mental health support
• A health check
• Access to nutrition consultations
• An online fitness programme.

Smart Health is available 24 hours a day, 365 days a year, at no additional cost to you. All six elements of the service are also available to your immediate family, including children up to the age of 21.

Support Plus is the umbrella name for Aviva’s support package, which is open to all policy holders (and immediate family) 365 days per year.

Support Plus includes:

• Bupa Anytime Healthline - A telephone support service where qualified Bupa nurses provide general health and wellbeing advice, as well as guidance around specific medical conditions.
• Counselling and Carer Support - Telephone (and face-to-face) support in mental health, bereavement, work-related stress and the challenges faced by carers.
• DigiCare+* - Health services and support app.

Did you know?
Aviva’s Hospital Benefit will pay out £100 per night (after six consecutive nights) if the policyholder is hospitalised due to any illness or injury. This is payable from the seventh night to a maximum of 90 nights during the policy term.

*Service available since December 7th 2020. All existing Friends Life plans and Aviva Alps Personal plans (post Jan 2015) have DigiCare+ apart from the Digi GP. Not available for Business Protection or Simple Life customers.

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Personal Care Helpline

A free and confidential telephone service (open to all customers) where experts offer medical, legal, lifestyle and mental health support and guidance.

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Cash in your pocket

Be in with a chance to win £100 every month.

Clinic in a pocket

Mobile app offering help and support from healthcare professionals. Includes:

• Virtual GP consultations
• Physiotherapy
• Counselling
• ‘2nd opinion services’. 

Personal Nurse Service

Long-term practical and emotional telephone support from qualified nurses. Only for individuals who make a Critical Illness claim.

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Personal Care

Professional counselling (telephone or face-to-face) for everyday issues (childcare, eldercare, legal issues and debt management). For Critical Illness policyholders only.

A Second Medical Opinion

Healthwise App

Remote GP appointments (up to four consultations each year)
With demand for GP appointments rising and the number of NHS GPs falling, it comes as little surprise that many people have to wait weeks to be seen.
HealthWise takes this wait away, by allowing members to book phone or video consultations via the app with experienced UK-based GPs without leaving home, or from anywhere in the world.
The service offers clinical advice and guidance, and GPs can issue a prescription if required or recommend further treatment. (The cost of prescriptions or referrals to a private specialist or consultant is not covered by the HealthWise GP service).

Second medical opinion service

(up to two consultations each year)
Sometimes we all need a second opinion to help make a difficult decision. Members can use HealthWise to access a second medical opinion, where a diagnosis can be assessed and analysed by a second expert pair of eyes. It could recommend a different treatment plan, or just valuable reassurance.

Physiotherapy

(up to six consultations each year)
With HealthWise members can also receive assessment, diagnosis and treatment of musculoskeletal conditions. With access to a network of physiotherapists, they can get the help they need via video consultation.

Mental health support

(up to six consultations each year)
HealthWise provides access to fully trained specialists who can assess and treat a range of mental health conditions including anxiety, depression & substance abuse, as well as offering emotional and behavioural support. The service is provided by video consultation with therapists via the app.

Registered dietitian consultations

(up to six consultations each year)
Members can access one-to-one consultations with a HCPC registered dietitian who can help improve health and wellbeing, including working with special dietary needs due to health conditions such as coeliac disease.

Lifestyle and nutrition consultations

(up to six consultations each year)
Members can access lifestyle and nutrition coaching, which is designed to take a holistic view across a range of areas that can affect heal 

Guardian Anytime

We're not just here for policyholders when they need to claim. All our customers get free additional benefits - anytime. This currently includes 24/7 GP consultations over the phone from anywhere in the world and UK based face-to-face second medical opinions

Krysalis help with neurological diagnosis

Claimants and families get access to specialist advice and support to help them navigate the challenges of a neurological diagnosis eg Parkinsons Disease, Motor neurone disease and strokes or brain, spine central nervous system injuries

HALO

We don’t have a set list of additional services when people claim. Our approach is much more personal, and we call it HALO. Our Claims Team listen to each claimant’s concerns, identify the exact help they need, and through our network of medical and legal experts, make it happen

Member Assistance Programme

Free 24/7 telephone counselling and support service, with fully BACP accredited counsellors advising in health, financial, housing, benefits and employment issues.

Hospitalisation Benefit

Will pay out a lump sum due to accidental injury of £5000 for an accident that results in physical injury which requires the insured person to stay in hospital for 30 or more consecutive days on the advice of a consultant.

Wellbeing Support
From the day that your Legal & General policy begins, you and your immediate family have access to Wellbeing Support.

• Practical and emotional support - Your assigned nurse will call as often as you need, for as long as you need.
• Recovery from illness or injury - Help with managing recovery, including: return to work coaching, lifestyle advice and organising additional services, including physio therapy and speech therapy, if appropriate.
• Mental health - Support with stress, anxiety, depression or trauma (including specialist counselling, if appropriate*).
• Diagnosis understanding - RedArc can answer any questions you may have about your treatment, diagnosis and next steps.
• Dietary and lifestyle - Advice on illness prevention, recovery, minimising risk and tips for a healthier lifestyle..
• Serious and chronic illness management - Guidance through ways of best managing illness; what to expect and treatment possibilities
• Health service guidance - Help with navigating the NHS, other health services, social care systems and charities.  Alongwith finding support groups.
• Later life planning - Including information on government services, retirement housing and finances.

*There is a per person financial limit for additional services.  Exact number of sessions and options is dependent on cost of services and personal budget.

Doctors Services

Six services available for all personal protection policyholders at no additional cost. Please note that these services do not cover symptoms or issues related to Coronavirus:

• Remote GP
• Prescription Services
• Second Opinion
• Remote Physiotherapy
• Remote Psychological Services
• Discount Health MOTs

Remote GP

15-20-minute phone or video appointments with UK doctors, for everyday health advice, diagnosis information, and face-to-face specialist referrals.

Prescription Services

Prescriptions and sick notes emailed or posted to you, or to your local pharmacy for collection. Medication costs covered by policyholder.

Second Opinion

Check a diagnosis and get advice on treatment options with a UK medical specialist by video or face to face consultation.

There For You

Telephone access to personal nurse advisers for all customers and immediate family. Offers practical and emotional support and advice in illness, disability, after-hospital care, mental health and eldercare.

Helping Hand

All customers have free access to telephone-based guidance from trained nurse advisers, who can make further referrals if required.

Scottish Widows Care

All customers (and immediate family) can access free advice and support around physical and mental health via qualified nurses and professionals.

Clinic in a Pocket^TM:

Clinic in a Pocket^TM remote GP and prescription delivery services, by Square Health are available to all new policyholders from 22 March 2021. This allows them, their children and partners to access a UK doctor 24/7 to talk through any health or medical concerns by remote consultation. 

If you engage with their Vitality Plus programme you can get things like annual health screenings (blood pressure, cholesterol, raised sugar levels etc..) and you can get discounts on full health screenings which will include things like CT scans! Prices start from £1.75 a month on top of your premiums.

Zurich Support Services

Free and confidential health and wellbeing service, covering a wide range of issues, is available 24/7 to customers and immediate family. 

Did you know?
Zurich’s Work-life Support service offers advice and expertise in family, career, financial, legal and emotional matters. It aims to help customers find a positive work-life balance.