Claims & personal support

We proactively help fight your corner for a claim with exclusive additional support

Expert claims team

When the worst happens we can't just sit back while you try to process your claim:

LifeSearch run a free full-time claims desk - one of the few independent advisers who do
...so our team's here to help guide you through the forms when paperwork's the last thing on your mind
Exclusive free LifeSearch Care service offers extra therapy and personal support throughout
We'll advise and update you to keep you informed
We'll even chase insurers and defend your claim so you get the payout you deserve faster

Story told by a real LifeSearch customer. Filmed in 2015 and used with the express permission of the people in the video.

£33 million total claims amount paid out to LifeSearch protected families 2020

4 years average length of a policy before a claim is made

Award winning claims team here to help you if you need us

If you ever need to make a claim, there's LifeSearch Care*

If you became seriously ill, what value would you and your family put on more support, more help and more care? We've got your back.

Complimentary support from nurses and counsellors
Could provide support with a Personal Nurse Adviser or access to a specialist therapist in their field
Access to charities and self-help groups
Provision of a care plan and ongoing access to support

*LifeSearch Care is available only after your first 12 months as a policy holder taken through LifeSearch.