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More about making a claim

Information you'll need when making a claim 
 

We understand that claims are made at a difficult time, so we will do everything we can to support you and help you through the process.

You are free to call to our LifeSearch Claims Service with whatever information you have and we'll do what we can to assist you. To help you better we'll find it useful if you had the following information to hand. We may be able to offer you further assistance through our LifeSearch Care service.

Call us to make a claim on: 0203 764 0103

Making a Life Insurance Claim (where the policy-holder has died) :

  • Cause of death of the policy-holder 
  • Date of death 
  • Was the death outside the UK? 
  • Is there a will in place? 
  • Your contact details (if different to policy-holder) 
  • Are solicitors dealing with the estate (if so, what are their contact details?) 

Making a Life Insurance Claim (where the policy-holder has been diagnosed with a terminal illness):

  • Nature of the diagnosed illness 
  • Date of diagnosis 
  • Predicted life expectancy 
  • Details of any treatment 
  • The contact details of the treating consultant 
  • Your contact details

Making an Income Protection Claim (due to illness):

  • Nature of the diagnosed illness 
  • Expected return to work date 
  • Date of diagnosis 
  • First day absent from work 
  • Your contact details 

Making an Income Protection Claim (due to unemployment):

  • Date of notification of redundancy 
  • You employer's contact details (usually HR) 
  • Details of payment in lieu of service 
  • Details of redundancy packages 
  • Your contact details 

LifeSearch Limited is an Appointed Representative of LifeSearch Partners Limited, who are authorised and regulated by the Financial Conduct Authority. Calls may be monitored/recorded.